Frequently Asked Questions

1. What is a Notary Public?

A Notary Public is an official appointed by the state government to serve as an impartial witness in the signing of important documents. They verify the identity of signers, ensure they are signing willingly, and confirm their awareness of the document's contents. This process helps prevent fraud and ensures the authenticity of the transaction.

2. What forms of ID do you accept?

We accept current (non-expired) government-issued identification. This includes:

● State-Issued Driver's License

● State-Issued Identification Card

● U.S. Passport

● Military ID

● Permanent Resident Card (Green Card)

3. What if my document requires witnesses?

We can arrange for witnesses to be present during your notarization. Please inform us in advance if your document requires witnesses so we can make the necessary preparations. Please note, witnesses cannot be individuals who are named in or have a financial interest in the document.

4. What types of documents can you notarize?

We can notarize a wide variety of documents, including but not limited to:

● Real Estate Deeds and Closing Documents

● Wills, Trusts, and Advance Directives

● Power of Attorney Documents

● Loan Signing Documents

● Business Contracts and Affidavits

● Medical Forms

● USCIS Immigration Forms

5. What areas do you serve?

We provide mobile notary services throughout the Rochester, NY region and surrounding areas. Travel fees may apply for locations outside our standard service area. Please contact us to confirm we serve your location.

6. How much does a mobile notary visit cost?

Our pricing is transparent and includes a base notary fee plus a travel fee. The total cost depends on the number of documents and your location. We will always provide a clear quote before you book your appointment.

7. Is an online notarization legally valid?

Yes. Remote Online Notarization (RON) is legally binding and holds the same legal standing as a traditional in-person notarization when performed by a commissioned notary following state-specific RON laws. Our platform is fully compliant with all state regulations.

8. What do I need for an online notarization?

You will need:

● A computer, tablet, or smartphone with a camera and microphone.

● A stable internet connection.

● A valid government-issued ID.

● The document you need notarized in a digital format (e.g., PDF).

9. How do you verify my identity online?

We use a secure, multi-step process that may include knowledge-based authentication (KBA) questions and credential analysis, where we scan your government-issued ID using your device's camera. This is a standard and highly secure method for remote notarizations.

10. What is an Apostille?

An Apostille is a certificate issued by the Secretary of State that authenticates the signature and seal of a notary public on a document. It is required for a U.S. document to be recognized in countries that are members of the Hague Apostille Convention.

11. How long does it take to get an Apostille?

Processing times can vary significantly depending on the state agency's workload. Typically, it can take anywhere from a few weeks to several months. We monitor this closely and will provide you with an estimated timeframe for your specific request.

12. Can you help if my document needs to go to a non-Hague country?

Absolutely. For countries not part of the Hague Convention, the process is called Authentication or Legalization. This often involves additional steps with the U.S. Department of State and the destination country's embassy. We manage this entire process for you.

13. How do I schedule an appointment?

You can schedule an appointment easily by calling us at 917-277-5139 or booking online through our website.

14. What payment methods do you accept?

We accept all major credit cards, debit cards, Zelle, CashApp, PayPal, and Venmo for your convenience. Payment is typically due at the time of service.